Refund policy

Last updated: 24.12.25

At Glamshelf, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.

Return Eligibility

To be eligible for a return, products must:

Be requested within 14 days of delivery
Be unused, unworn, and in their original condition
Include original packaging, tags, and accessories (if any)
Not fall under the non-returnable category listed below

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Return requests must be initiated within 14 days from the date of delivery.
Requests made after this period may not be accepted.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
Actual credit time may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for eligible products subject to availability.
If the requested replacement item is unavailable, a refund will be processed instead.

Exchange requests must follow the same eligibility and timeframe conditions as returns (i.e., within 14 days of delivery).

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please share:

Order number
Clear images or videos of the product
A brief description of the issue

Once verified, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as non-returnable or final sale
Personal care or hygiene products (if applicable)
Products damaged due to misuse, wear and tear, or improper handling
Gift cards or digital products

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Glamshelf.
For all other returns, the customer will be responsible for return shipping charges unless stated otherwise.

Shipping charges (if paid) are non-refundable.